Where we ship:

We ship to all locations in the world. At present, we can ship to P.O. boxes, Army Post Office (APO) or Fleet Post Office (FPO) boxes. Please Contact us for international rates. Sometimes shipping rates may have errors please e-mail us sales@ultrarev.com or call us toll free 1-877-858-7272 for a quote.

When we ship:

Orders placed by 3 p.m. Eastern Standard Time will be shipped the same day they are ordered. Orders placed after 3 p.m. will be shipped the following day, although every effort will be made to ship orders the same day they are placed. Out of stock items are shipped out once in stock. Tracking numbers are e-mailed by request only.

International customers that want to pay via wire transfer:

We accept wire transfer payments, for details please email sales@ultrarev.com

Frequently asked questions:

I placed an order and it says "Order Processed" what does this mean?

This means your order has been successfully placed, and is ready for shipping.

I did not receive a tracking number does this mean my order has not yet been shipped?

We e-mail fedex tracking numbers for orders that are in stock at our facility if for any reason your item is shipping from a different location or is special order you may need to request a tracking number please e-mail  sales@ultrarev.com with your order id number and we will reply with a tracking number if one is available.

If I place an order how do I know if it has been shipped out, I did not get a confirmation e-mail?

We make every effort to ship all orders placed same day, if a certain part is not available for shipping same day from our facility we will ship it directly from the manufacturer if for any reason there is a long backorder on your order placed we will contact you immediately.

How long does it usually take to recieve an order after I placed it selecting (Fedex GROUND)?

Please allow up to 8 business days for delivery after an order has been placed.

If has been over 8 business days and my order is still not here?

Please contact us immediately 1-877-858-7272 or  sales@ultrarev.com with your order number. Please allow up to 24 hours for a response.

I placed an order and selected a fast shipping method, should I expect my order to ship same day?

Every effort will be made to ship your order same day, we do recommend contacting us to check stock before placing expedited orders.

I placed an order and selected an expedited shipping method, will I be refunded if my order does not come in on time?

Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs UltraRev.com to use that method of shipping when the order is processed and ready to ship.

 

I selected check / money order as payment method what do I need to do?

You need to mail a check or money order to the following address: UltraRev.com 120 Central ave, farmingdale NJ 07727 Please make sure to include your order id number with the payment. Please allow up to 8 business days for your order to be shipped after we recieve your payment.

I need to cancel my order, what should I do?

If your order has not yet been shipped we can cancel it, and refund your payment. Please contact us 1-877-858-7272 or sales@ultrarev.com

I need to return my order what is your return policy?

Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. UltraRev.com cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by UltraRev.com A 25% handling fee will be assessed on all authorized returns. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, UltraRev.com will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to UltraRev.com does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with UltraRev.com for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped. Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. UltraRev.com must receive all Core Returns within 30 calendar days of the invoice date in order to receive a full credit refund. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and R.A. Number. UltraRev.com must receive the return within 10 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to UltraRev.com Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.